1. Object
These general conditions define the rights and obligations of the parties within the framework of the remote reservation of services offered by the establishment Les Hauts de Diane on its Site and its mobile services.They govern all the steps necessary for the reservation and the follow-up of the reservation between the contracting parties.Any reservation therefore implies full and unreserved acceptance on the part of the customer to these conditions.Any client acknowledges having the capacity to contract, that is to say having the legal majority and not being under guardianship or guardianship.
The names "Establishment" and "site" refer throughout this text to the site named www.LesHautsdeDiane.com and corresponding to the domain name available at www.LesHautsdeDiane.com.
2. Scope
These general conditions of sale apply to all bookings made online, via the Website or the Mobile Services and its partners.
3. Enforceability of the general conditions
In any case, the version of the general conditions of sale opposable to the customer is the one in force at the time of his reservation on the Website or the Mobile Services or with its partners.
4. Reservation
Reservations can be made on the website, by phone, by e-mail.The reservation will only be effective if it is guaranteed by the customer, by payment of a deposit and after receipt of a detailed reservation confirmation.Payment for all services will be made directly with the establishment or on the WEB site (exceptions made for reservations prepaid at the time of booking).The establishment reserves the right to refuse any reservation in the event that the credit card number is incorrect or the reservation incomplete.Reservations regardless of their origin will be payable in euros only.The property accepts the following credit cards: Visa, Mastercard and American Express, and has a secure reservations system (SSL) that protects and encrypts all sensitive data transmitted at the time of reservation to prevent disclosure to a third party.When registering the reservation, a credit card debit authorization will be made. This will be done for informational purposes, and will in no case be a debit from the account except in the following cases:- Promotional offer "non-cancellable-non-refundable".- If the validity date of the credit card is earlier than the arrival date._ If the arrival date is more than 30 days from the reservation date.The customer is solely responsible for his choice of services and their suitability for his needs, so that the establishment cannot be held liable in this regard.
5. Payment
The customer must come to the establishment with the bank card that allowed him to guarantee the reservation or make the payment.The establishment may also ask him to present an identity document for the purposes of preventing credit card fraud.Payment is debited at the establishment 30 days before the start of the stay, except in the case of special conditions or rates where payment is debited when booking (online prepayment on certain rates). This prepayment is called a deposit.In the case of a non-prepaid online rate, the establishment may ask the customer, upon arrival, for a security deposit or an authorization to debit the credit card, in order to guarantee the payment of the sums corresponding to the services. consumed on site.Two deposit payment methods are possible:- or by credit card.- or by bank transferIn this case, the reservation becomes firm and final only upon receipt of the deposit by the establishment, within the allotted time.Payment of the balance of the stay will be made 30 days before the start of the stay with the establishment.
6. Right of withdrawal
Customers are reminded, in accordance with article L. 121-21-8 12 ° of the Consumer Code, that they do not have the right of withdrawal provided for in article L. 121-21 of the French Consumer Code. Consumption.The Conditions of Sale of the reserved rate specify the conditions for canceling and / or modifying the reservation.
7. Modification of stay
Any reservation modification must be the subject of a request by email to the establishment or by telephone. The request will not become effective until the establishment has confirmed its acceptance in writing.In the event of a change in stay, the following conditions apply (except in cases of force majeure):- In case of no show on the scheduled date of arrival, no refund.- Any stay started is fully due.
8. Cancellation of stay
Any cancellation of a reservation must be the subject of a request by email to the establishment or by telephone. The request will not become effective until the establishment has confirmed its acceptance in writing.In the event of cancellation of a stay, the following conditions apply (except in cases of force majeure):- For any request made within 45 days of the expected date of arrival, 100% refund of the sums paid.- In case of no show on the scheduled arrival date, your credit card will be charged for the full amount of the stay.- Any stay started is fully due.
9. Force majeure
Force majeure means any event external to the parties that is both unpredictable, insurmountable and external to the parties which prevents either the customer or the establishment from fulfilling all or part of the obligations provided for in the contract.Are considered as force majeure or fortuitous event those usually recognized by the jurisprudence of the French Courts and Tribunals.Each party cannot be held responsible towards the other party in the event of non-performance of its obligations resulting from an event of force majeure.It is expressly agreed that force majeure suspends, for the parties, the performance of their reciprocal obligations and that each party bears the cost of the resulting costs.
10. Price
Prices are in euros.The establishment is not subject to VATThe prices indicated only include the services strictly mentioned in the reservation.At the price mentioned in the reservation will be added, during invoicing, the additional services provided by the establishment during the stay and, where applicable, the tourist tax.The applicable prices are those in force on the day of the reservation. The establishments, independent professionals, are free to vary their prices at any time. Only the price indicated in the booking confirmation is contractual.
11. Complaints, disputes
Any complaint must be made to the establishment within 7 days of the date of stay.In the absence of recourse to the conventional mediation procedure or to any alternative dispute resolution method within 30 days, each of the parties may refer the matter to the competent court.
12. Responsibilities
It is up to the Establishment to take all guarantees and insurance necessary for the reception of the public in its Establishment and for the exercise of its activity.The establishment does not provide custody of goods or objects.The customer must ensure the safekeeping of his goods and materials. The customer must inform the establishment of any degradation of which he is at the origin. He is responsible for all damage caused by him and undertakes, in the event of degradation of the places made available, (room, common areas such as swimming pool, jacuzzi, garden, living room, sanitary facilities) to bear the costs of repair.Also any behavior contrary to good morals and public order will cause the establishment to ask the customer to leave the establishment without any compensation and or without any reimbursement if a payment has already been made. In the event that no payment has yet been made, the customer must pay the price for the nights spent before leaving the establishment.The customer agrees not to invite any person whose behavior is likely to harm the establishment, the latter reserving the right to intervene if necessary. The customer agrees to ensure that participants and their guests comply with all of the establishment's instructions and regulations (including the ban on smoking). The client will ensure that participants do not disrupt the operation of the establishment or endanger the security of the establishment and the people therein.Unless expressly provided otherwise, the customer must leave the room before 10 am on the day of the end of the reservation. Otherwise, he will be billed for an additional night.For a stay at Les Hauts de Diane with your pet, please contact us in advance, we reserve the right to refuse certain animals.Les Hauts de Diane offers free WIFI access allowing guests to connect to the internet. The customer undertakes that the computer resources made available to him by the establishment will not be used in any way for the purposes of reproduction, representation, provision or communication to the public of works or objects. protected by copyright or by a neighboring right, such as texts, images, photographs, musical works, audiovisual works, software and video games, without the authorization of the holders of the rights provided for in Books I and II of the Code of intellectual property when this authorization is required. If the customer does not comply with the aforementioned obligations, he would risk being accused of an offense of counterfeiting (article L.335-3 of the intellectual property code), punishable by a fine of 300,000 euros and three years' imprisonment. . The customer is also required to comply with the security policy of the establishment's internet service provider, including the rules for using the means of securing implemented in order to prevent the illicit use of resources. and to refrain from any act that undermines the effectiveness of these means.The photographs presented on the Site and the mobile services of the establishment or those of partners are merely indicative. Even if every best effort is made to ensure that the photographs, graphic representations and texts reproduced to illustrate the establishments presented give as exact an overview as possible of the accommodation services offered, variations may occur, in particular due to the change of furniture. or possible renovations.The establishment cannot be held responsible for the non-performance or improper performance of the reservation in the event of force majeure, due to a third party, unforeseeable and insurmountable, due to the customer, in particular the unavailability of the internet network, impossibility access to the website, external intrusion, computer viruses or in the event of prepayment not authorized by the cardholder's bank.
13. Relocation
In the event of an exceptional event or the impossibility of making the reserved accommodation available to the customer or in the event of force majeure, the establishment undertakes to notify the customer as soon as possible of any modification beyond its control likely to modify comfort or disturb the enjoyment of the rented property (nuisance, equipment breakdown, etc.). In the event that an appliance or material having a major influence on the comfort of the Tenant fails, the establishment undertakes to implement the means allowing repair or replacement as soon as possible.
In the event that the establishment is unable to accommodate the client, the establishment reserves the right to unilaterally terminate the contract for any reason other than non-performance of the client's contractual obligations. The establishment will refund the deposit as soon as possible if it is a case of force majeure making the rental impossible
14. Mediation
The decree of October 30, 2015 relating to the mediation of consumer disputes, which transposes into French law Directive 2013/11 / EU of May 21, 2013 on the out-of-court settlement of consumer disputes, and Ordinance No. 2015-1033 of August 20, 2015 relating to the out-of-court settlement of consumer disputes, specify the conditions for the application of Article L152-1 of the Consumer Code, which obliges professionals from all consumer sectors to offer a mediation procedure in case of dispute with their customers. By law, the outcome of mediation must be within 90 days. We invite you to make your requests exclusively by email which will date your correspondence and keep a personal archive.Internal mediationFor any disputes that have not found solutions, we invite you to contact the Internal Mediation service, which undertakes to provide you with a satisfactory response within 30 days.In the event of dissatisfaction, recourse to an external mediator of your choice is brought to your attention.External mediationYou will find all the official information on mediation on the government site: http://www.economie.gouv.fr/mediation-consoWe invite you to consult the Medicys website: https://www.mieist.bercy.gouv.frIf you are a member of FEVAD or want to consult or join: http://www.mediateurfevad.frThe DGCCRF website: https://www.economie.gouv.fr/dgccrfYou can also consult the appeals of the European Commission: https://webgate.ec.europa.eu/odr/main/?event=main.home.showWe bring to your attention the existence of the European authority, called upon to rule by binding decisions on disputes concerning cross-border processing activities, thus guaranteeing a uniform application of EU rules and preventing different responses from being brought to the same case in several jurisdictions: https://edpb.europa.eu/edpb_fr
15. Applicable law
These conditions of sale are subject to French and European law.